Standard
12-18 business days
£4.99 per order

 

NOTE: Ekchala.co.uk will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

Standard Shipping and Handling

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in 12-18 business days.

Actual delivery times are subject to change. The delivery times displayed in the shopping bag at the time of your order will reflect when you should expect to receive an order placed on that day and will appear in your order confirmation email.

We only ship to addresses in the United Kingdom and are not able to ship to PO Boxes, British Forces Post Office (BFPO), Channel Islands or Isle of Man.

What if someone else is collecting my order?

That’s fine, but that person must show your notification email (printout or electronic copy) and proof of their ID (this may either be photo ID such as a passport or photo driving licence or a debit or credit card with their name on it).

Bank Holidays

Please note that our carrier cannot deliver on a bank holiday. Any orders placed on a bank holiday will be processed the following business day.

Multiple Shipments

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order. Each shipment is treated as separate a sale/transaction.

Shipping Carriers

Shipments are via DHL, UPS and Royal Mail.

Delivery Information

A signature is required on receipt of your parcel. If you are not available to accept delivery, Yodel may leave your package with a neighbour. The driver will leave a calling card with the house number where the package signed for and delivered at your address to let you know this has been done. If the parcel cannot be left with a neighbour, Yodel will bring the package back to the local depot, and leave a calling card explaining how to arrange for redelivery.

If you have any questions about a calling card that was left for you, please contact ekchala.co.uk customer service at 02045114314

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